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Thank you for shopping at WOW WIGs.com. We hope you enjoy it and come back often. We are committed to giving you the most friendly and satisfying online shopping experience.

Have a Question or Need to Place an Order?
  • E-Mail Us !
    E-mail us at your convenience to     sales@WOWwigs.com

  • Call Us !
    Please call us at 1 - 714 - 228 - 9627
    Monday-Friday, 8:30AM - 5:00PM, Pacific Standard Time (California Time).

  • Fax Us !
    Dial 1 - 866 - 366 - 0401, 24 hours, 7 days a week.

  • Mail Us !
    WOW WIGs.com
    P.O.Box 3054
    Cerritos, CA 90703-3054

  • Visit Us on the Net !
    http://www.WOWwigs.com




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Order Information:
  • To order, simply look through our online wig catalog and press the "Add to Cart" button when you find the wig you would like to purchase. If you are looking for a specific item and are not able to find it in our online catalog, you may contact us to find the availability of that item since we also carry items not offered on our website.

  • Our site is hosted on Yahoo's secured (SSL) encrypted server, which is the industry standard for secure commerce online shipping transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet.

  • We accept Visa, Mastercard, American Express and Discover Card through Yahoo's secured (SSL) encrypted server. Money orders and cashier's checks are accepted.

  • We accept PayPal payment. Please send PayPal payment to paypal@wowwigs.com.

  • We accept Purchase Orders from schools and government organizations. Minimum for Purchase Orders is $100.00. Please fax a signed copy of your Purchase Order and contact information to 866-366-0401.



Shipping & Delivery:
  • Most of our United States customers receive their order within 2-7 business days.

    We offer FREE Priority Mail shipping for any orders of $49.95 or more in United States (Coupon Code: free) and charge $7.95 for shipping and handling for orders less than $49.95.

    Express Mail service is offered for $29.95 and orders will be delivered in 2 to 4 business days.

    International orders will be shipped via USPS Express International for $39.95 or USPS Priority International for $29.95.

    Canadian orders will be shipped via USPS Priority International for $24.95 or USPS Express International for $34.95.

    We offer FREE USPS Priority International for all international orders of $199.95 or more. (Coupon Code: freeint)

  • We are not responsible for any duties or taxes charged by Customs for International deliveries.

  • You will be notified via email when your shipment has left for delivery. We reserve the right to change our policy without notice. Although we will try our best to send your merchandise as quickly as possible, we cannot guarantee any problems that may occur, i.e. weather, strikes, slow delivery by shipper, etc. We do not take responsibility for late shipment(s).

Refunds & Exchanges:
  • No returns accepted on any items. You may request to exchange your purchase within 7 days. Only one exchange is permitted.

  • Merchandise must be shipped out within 3 business days after the authorization number is issued.

  • Eligibility Requirements for Exchanges: The item/wig must be in salable condition, unworn and undamaged, in the original condition and packaging with all tags attached.

  • Exchanges must be requested within 7 days of receiving your order via email to exchange@WOWwigs.com or fax at 714-228-9637. Please include your order number, reason for the exchange and list of items you want in exchange (item name, item number, color and quantity). An exchange authorization number will be issued by either email or fax with further instructions. No exchange without an authorization number will be accepted.

  • For all exchanges, a re-stocking fee of $15.00 or 15% of original price per wig (whichever is greater) will be charged. If free shipping was offered on your original order, a $7.95 shipping charge will be deducted from your return credit.

  • Coupon codes are not valid on exchanges, including the free shipping coupon code

  • Shipping and handling fee will not be refunded under any circumstances. The customer is responsible for the return shipping cost of the merchandise and the cost to send out the new exchange item. Collect shipments will be refused.

  • When returning your item to us, it is highly recommended to save the tracking number as we are not responsible for lost return packages.

  • Upon receipt, all refunds and exchanges will be processed according to our policy.



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Copyright © 2000 - 2012 WOW WIGs.com - Wigs, Hairpieces & Hair Extensions Superstore by WOW Superstore - All rights reserved.
WOW Superstore • P.O. Box 3054, Cerritos, CA 90703-3054 • Phone: 714-228-9627 • Fax: 866-366-0401 • Email: info@wowwigs.com